Terms & Conditions
Last updated 17th of June 2023
Please read these Terms and Conditions carefully before using the Pigeons Nest Guesthouse website operated by Pigeons Nest Guesthouse. By accessing or using our website, you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions, please refrain from using our website.
Reservation and Payment
1.1. All reservations are subject to availability and confirmation from Pigeons Nest Guesthouse.
1.2. To secure a reservation, a deposit or full payment may be required. The payment method and amount will be communicated to you during the reservation process.
1.3. Failure to provide the required payment within the specified timeframe may result in the cancellation of your reservation.
Cancellation and Refund
2.1. Cancellation policies may vary depending on the type of reservation, season, and other factors. Please refer to the specific cancellation policy provided during the reservation process.
2.2. Refunds, if applicable, will be processed according to the cancellation policy and method of payment used for the reservation.
2.3. Pigeons Nest Guesthouse reserves the right to modify or cancel reservations due to unforeseen circumstances, including but not limited to natural disasters, acts of God, or events beyond our control.
Guesthouse Policies
3.1. Check-in and check-out times are as stated on our website and in the reservation confirmation. Early check-in or late check-out may be available upon request and subject to availability.
3.2. Guests are required to provide valid identification and complete the necessary registration process upon check-in.
3.3. Smoking is strictly prohibited in all indoor areas of Pigeons Nest Guesthouse. Designated smoking areas may be available in accordance with local regulations.
3.4. Guests are responsible for any damages caused to the guesthouse property during their stay and may be charged accordingly.
Travel Services
4.1. Pigeons Nest Guesthouse operates as a travel agency and offers tour packages and travel services.
4.2. While every effort is made to ensure the accuracy of information provided on our website and during the booking process, Pigeons Nest Guesthouse does not warrant or guarantee the completeness, reliability, or suitability of the information for any particular purpose.
4.3. Pigeons Nest Guesthouse shall not be liable for any loss, injury, or damage arising from the use of our travel services or any activities or events related to the tours.
Intellectual Property
5.1. The content, design, and logo displayed on the Pigeons Nest Guesthouse website are the intellectual property of Pigeons Nest Guesthouse and are protected by copyright laws. Unauthorized use of any materials or intellectual property on this website is strictly prohibited.
Limitation of Liability
6.1. Pigeons Nest Guesthouse and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of our website, services, or any errors or inaccuracies in the information provided.
6.2. Pigeons Nest Guesthouse shall not be responsible for any loss, theft, damage, or injury to personal belongings or any other incidents that may occur during your stay or travel arrangements.
Governing Law
7.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
By using the Pigeons Nest Guesthouse website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. These Terms and Conditions may be subject to change without prior notice, and it is your responsibility to review them periodically for any updates or modifications.
Cancellation Policy
Accommodation Bookings
1.1. Refunds will not be issued for accommodation bookings cancelled within 7 days of the scheduled arrival date.
1.2. A 50% refund can be issued for accommodation bookings cancelled more than 7 days from the scheduled arrival date.
1.3. In the event of a no-show or early departure, no refunds will be provided.
Tour Bookings
2.1. Refunds will not be issued for tour bookings cancelled within 7 days of the scheduled tour date.
2.2. A 50% refund can be issued for tour bookings cancelled more than 7 days from the scheduled tour date.
2.3. In the event of a no-show or early termination of the tour, no refunds will be provided.
Notes
- The cancellation period is based on the scheduled arrival date for accommodation bookings and the scheduled tour date for tour bookings.
- Refunds, if applicable, will be processed using the original payment method.
- Any transaction fees or charges incurred during the refund process will be deducted from the refund amount.
- Pigeons Nest Guesthouse reserves the right to modify or cancel the cancellation policy as deemed necessary.
It is important to carefully consider your travel plans and review the specific cancellation policy provided during the booking process. If you have any questions or need further clarification, please feel free to contact us.